Complaint and Appeal Process

Student Complaint Process

Consumer Information on Filing a Complaint

If a complaint is not settled at the institutional level, the student may contact the Texas Higher Education Coordinating Board -1200 E. Anderson Lane, Austin, TX 78752 – P.O. Box 12788, Austin, TX 78711- 2788, (512)427-610, http://www.thecb.state.tx.us/studentcomplaints.

Or

An individual may contact the Bureau for Private Postsecondary Education for review of a complaint. The bureau may be contacted at 2535 Capital Oaks Drive suite 400, Sacramento, CA 95833. Bureau for Private Postsecondary Education (telephone 916-431-6924 and fax 916-263-1897)

Or

TRACS, in writing via email at info@tracs.org or by mail at Transnational Association of Christian Colleges and Schools, P.O. Box 328, Forest, Virginia 24551; ABHE, in writing via email at abhe.org or by mail at Association for Biblical Higher Education, 5850 T. G. Lee Blvd. Suite 130, Orlando, Florida 32822.

 

Click here for the rules governing student complaints – Title 19 of the Texas Administrative Code, Sections 1.110-1.120.