Student Complaint Process
Consumer Information on Filing a Complaint
If a complaint is not settled at the institutional level, the student may contact the Texas Higher Education Coordinating Board -1200 E. Anderson Lane, Austin, TX 78752 - P.O. Box 12788, Austin, TX 78711- 2788, (512)427-610, or www.highered.texas.gov.
Or
An individual may contact the Bureau for Private Postsecondary Education for review of a complaint. The bureau may be contacted at 2535 Capital Oaks Drive suite 400, Sacramento, CA 95833. Bureau for Private Postsecondary Education (telephone 916-431-6924 and fax 916-263-1897)
Or
TRACS, in writing via email at info@tracs.org or by mail at Transnational Association of Christian Colleges and Schools, 15935 Forest Road, Forest, Virginia 24551; ATS, in writing by mail at The Association of Theological Schools, 10 Summit Park Drive, Pittsburgh, PA 15275.
Click here for the rules governing student complaints – Title 19 of the Texas Administrative Code, Sections 1.110-1.120.
SARA Student Complaint Process
The King’s University participates in the State Authorization Reciprocity Agreement (SARA), which establishes standards for the interstate delivery of postsecondary distance education.
Students must first attempt to resolve a complaint through The King’s University’s established Student Grievance Process. If a complaint related to distance education is not resolved through the University’s internal grievance process, an eligible student may appeal the complaint to the Texas Higher Education Coordinating Board, which serves as the SARA State Portal Entity for Texas.
Complaints involving student grades or alleged violations of student conduct policies are governed by The King’s University and the laws of the State of Texas and are not reviewed through the SARA complaint process.
For information regarding the SARA student complaint process, eligibility requirements, and filing instructions, please visit:
NC-SARA Student Complaint Process