The King’s University is an NC-SARA approved institution. TKU is authorized by NC-SARA to offer our online programs in all U.S. states and territories with the exception of California and the Commonwealth of the Northern Mariana Islands. TKU is individually authorized to offer programs in California by the Bureau of Private Postsecondary Education.
Please reference this link for a complete list of degree programs offered online.
GRIEVANCES
There are multiple steps for resolving a complaint or grievance.
- Institutional Complaint/Grievance: Before filing a complaint or grievance with an outside agency, students are expected to exhaust The King’s University (TKU) institutional grievance process and procedure described in the institutional complaint/grievance policy procedure.
- Accreditor Complaint/Grievance: If a student exhausts the complaint processes at The King’s University without resolution, they may contact TKU’s accreditor, Transnational Association of Christian Colleges and Schools (TRACS).
Transnational Association of Christian Colleges and Schools (TRACS)
15935 Forest Road
Forest, Virginia 24551
Phone:
TRACS values the role of information provided by students, employees, and others as an aid in monitoring institutional compliance with TRACS Accreditation Standards and policies, and in ensuring that TRACS staff and Accreditation Commission members adhere to TRACS policies in their dealings with institutions and related constituencies. Such information may be provided to TRACS as an official complaint utilizing a Complaint Processing Form.
The TRACS Complaint Policy provides detailed information regarding the complaint process, including the procedure for filing an official complaint against a member institution, a member of the TRACS staff, or a member of the TRACS Accreditation Commission.
Individuals intending to file an official complaint with TRACS should review and be familiar with the specifics of the TRACS Complaint Policy before proceeding with the submission of a Complaint Processing Form.
Complaints may be submitted in either of the following ways:
- Download, print, complete, and submit the Complaint Processing Form to the TRACS office by mail.
- Complete and submit the Complaint Processing Form online (below).
Once a Complaint Processing Form has been submitted, TRACS will follow the procedures outlined in the TRACS Complaint Policy in processing the complaint.
The complete complaint procedure for TRACS can be found at https://www.tracs.org/complaints or directly downloaded as a PDF with the Complaint Policy.
- State of Texas Complaint/Grievance: Complaints may also be submitted to the Texas Higher Education Coordinating Board. (If there is a problem with the link, go to the THECB Home page and click on “Complaints” in the footer of the website.)
- NC-SARA Complaint/Grievance: A distance education student taking classes while living in a state that participates in the State Authorization Reciprocity Agreement might also submit a complaint through the NC-SARA Portal in their state. Students should visit the NC-SARA website to determine how to access the NC-SARA Portal Entity in their state. Complaints against an institution operating under SARA policies are initially addressed through the institution’s procedures for resolving grievances. Complaints regarding student grades or student conduct violations are governed entirely by institutional policy and the laws of the SARA institution’s home state.