Complaint and Appeal Process

Student Complaint Process

Consumer Information on Filing a Complaint

If a complaint is not settled at the institutional level, the student may contact the Texas Higher Education Coordinating Board -1200 E. Anderson Lane, Austin, TX 78752 – P.O. Box 12788, Austin, TX 78711- 2788, (512)427-610, or


An individual may contact the Bureau for Private Postsecondary Education for review of a complaint. The bureau may be contacted at 2535 Capital Oaks Drive suite 400, Sacramento, CA 95833. Bureau for Private Postsecondary Education (telephone 916-431-6924 and fax 916-263-1897)


TRACS, in writing via email at or by mail at Transnational Association of Christian Colleges and Schools, 15935 Forest Road, Forest, Virginia 24551; ABHE, in writing via email at or by mail at Association for Biblical Higher Education, 5850 T. G. Lee Blvd. Suite 130, Orlando, Florida 32822; ATS, in writing by mail at The Association of Theological Schools, 10 Summit Park Drive, Pittsburgh, PA 15275.

Click here for the rules governing student complaints – Title 19 of the Texas Administrative Code, Sections 1.110-1.120.